Best Practice Report

Automation Is The New Fabric For Digital Business

Technologies Converge To Create New Opportunities For Holistic Automation

June 16th, 2021
With contributors:


Applications have long been the core building block of the enterprise tech landscape — but change has quietly snuck up on us. A collection of diverse yet coevolving automation technologies such as robotic process automation (RPA), low-code tools, native integration platforms (iPaaS), process intelligence, chatbots, and machine learning are increasingly being woven into a loose fabric atop the application layer. They abstract features and functionality of the underlying apps to make them accessible for a broad spectrum of users. This report shows how the “automation fabric” is the layer where work gets done — and how it’s becoming the new playground for digital transformation.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.