Best Practice Report

Avoid These Seven Myths To Deliver A Successful IT Operating Model Design

Understand The Top Myths Of Operating Model Design And How To Overcome Them

May 8th, 2023


Despite the importance of IT transformation, there are many myths and misconceptions about IT operating model design that can stall progress and lead to ineffective or dysfunctional operating models. Forrester has identified seven of the most common myths that persist and hinder IT transformation success. This report highlights these myths and provides recommended corrective actions you can take to overcome the challenges these myths create.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.