Trends Report

Banks Have Neglected Digital Services For SMEs

January 10th, 2020

Summary

Banks ignore the changing needs of SME clients at their peril. Single-minded focus on lending to SMEs delivers diminishing returns. Traditional banks lag digital-native entrants in basic services for SMEs, and most banks only segment SMEs by size. Inertia will stop many traditional banks from adapting to the new landscape of SME banking. Disruptors offer tailored services for SMEs that traditional banks don’t have.

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