Trends Report

Banks Must Reinvent Themselves To Enable Customers’ Financial Well-Being — Or Be Forgotten

August 26th, 2019

Summary

Financial services firms that fail to embrace digital business transformation will either cease to exist or become low-margin utilities. Relevant banks will enable customers’ financial well-being. Personalization based on data is crucial to banking experiences. Banks must move from vertically integrated models to ecosystems to deliver value.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.