Best Practice Report

Benchmark Your Digitally Enabled Supply Chain For Resilience In The Age Of The Customer

Forrester’s Evaluation Tool Supports The Case For Making Traditional Supply Chains Digital

April 27th, 2023
With contributors:
Fiona Swerdlow , Pascal Matzke , Christian Prandi , Andrew Pelletier , Rachel Birrell


Continuously improving the customer experience (CX) is critical for enterprises. The quality of CX depends on your digital supply chain’s effectiveness in orchestrating supplier and fulfillment partnerships to meet anticipated demand at a price the customer will pay. Digital business and strategy leaders should read this report to learn how to benchmark the digitally enabled effectiveness, adaptability, and resilience of their supply chains relative to that of their competitors.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.