Best Practice Report

Best Practices: Developing An ECM/BPM Strategy

Business Process Improvement Also Requires Improved Content Management

February 25th, 2011
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Stephen Powers , Emily Fowler-Cornfeld , Connie Moore

Summary

Over the past two years, we have synthesized best practices for developing an enterprise content management (ECM) strategy from 20-plus in-depth ECM strategy reviews, numerous workshops, and more than 500 ECM inquiries from our business and government clients. While it's possible to deploy ECM from an infrastructure/technology perspective — many companies do just that — best practices start with using the business context, not the technology perspective, to determine how content gets used across the enterprise. Once you take a business process (BP) perspective, BP pros — working in conjunction with content and collaboration (C&C) pros — can envision comprehensive ECM service packages, identify gaps, and create a consensus road map. This BP/C&C team can implement and align governance with shared services and specific business processes. Looking beyond best practices, next practices include bringing emerging information workplace technologies and mobility into ECM/BPM strategy development. By adding a BP perspective to your well-constructed ECM strategy, BP pros can provide a solid foundation for business processes to succeed.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.