Best Practices For Automation Centers Of Excellence (COEs)

Summary
Seven Important Questions Frame COE Best Practices
- 1. How will generative AI impact the COE?
- 2. Where should the COE report in the organization?
- 3. What specific roles and tasks does a strike team undertake?
- 4. How do I articulate the value of the COE to senior management?
- 5. How can the COE gain business participation and automation development?
- 6. How do strike teams relate to BPM or other preexisting centers?
- 7. How do business process automation centers relate to tech automation centers?
Supplemental Material
- Research Methodologies

Summary

Forrester receives many inquiries from enterprises implementing automation centers of excellence (COEs) or strike teams. We interviewed automation team members to help answer the top seven questions we received. We found that the best-run COEs follow similar practices: cost justifications to senior management, reporting structures, involvement in the business, and relationships with other COEs. Big wins come from reducing organizational friction, not from harnessing technology. This report guides technology and business leaders in scaling automation with a fusion of IT and the business.

Client log in

Welcome back. Log in to your account to continue reading this research.

Become a client

Become a client today for these benefits:

Stay ahead of changing market and customer dynamics with the latest insights.
Partner with expert analysts to make progress on your top initiatives.
Get answers from trusted research using Izola, Forrester's genAI tool.

Purchase this report

This report is available for individual purchase ($1495).