Summary
The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester highlights emerging solutions, based on analytics, the Internet of Things (IoT), and mobility, that will help insurers combine preventative action with post-event responsibility and wrap services around the standard policy framework. Enterprise architecture (EA) professionals should read this report for an introduction to emerging solutions that can improve customer experience (CX) and digital operations and give new options for customer value.
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