Brief: Master Mobile Device Life-Cycle Management

Mobility is reshaping how businesses engage with their customers. This seismic shift has driven a diverse set of new mobile technologies into companies in every industry — and the onus of managing smartphones, tablets, and other mobile devices falls at the feet of infrastructure and operations (I&O) leaders. A comprehensive mobile device deployment process includes four stages encompassing nine specific tasks, ranging from smartphone and tablet deployment to device decommissioning. Each step in the process has unique requirements that you must address individually. For example, the per-user cost of device rollout, configuration, and divestment is a key consideration, and the complexity associated with these stages will increase with large-scale deployments. This report provides guidance on the tasks, major cost drivers, and importance of managing the end-to-end mobile device life-cycle process with the same attention currently given to mobile device management.