Build A Business Case For Enterprise Smart Glasses

Smart glasses are helping employees better serve customers in a wide array of contexts. They're hands-free tools that offer access to digital assets, process-specific software, and even real-time video collaboration. The market is young, but leading-edge organizations have already begun equipping workers with smart glasses. To test if there's value for your organization, you'll want to build a business case that includes a return-on-investment calculus. In this report, we leverage Forrester's Total Economic Impact™ (TEI) methodology as well as our I&O PACT (identify, orchestrate, pilot, augment, connect, and train) methodology to help infrastructure and operations (I&O) leaders build their own business cases.