Trends Report

Build Integrated Technology Platforms To Accelerate Growth And Agility

Intermediate Level: Technology Practices For IT Transformation

March 11th, 2021
With contributors:
Matthew Guarini , Lewis Nottonson , Diane Lynch


Technology leaders in the intermediate phase of IT transformation must help their firms consistently engage customers along every step of their journeys and constantly adapt and grow with their customer needs. This is also the phase where organizations can make significant strides toward future fit technology. Essential to this is delivery of technical platforms that enable end-to-end integration and agility. This report outlines the four areas that tech leaders should focus on: engagement, insights, security, and infrastructure. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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