Best Practice Report

Business Capability Views: Operating Model-Aligned

Use Forrester’s Business Capability Framework To Drive Operational Excellence

May 7th, 2024
With contributors:
Frederic Giron , Chiara Bragato , Bill Nagel


Aligning business capabilities to an organization’s operating model enables executives and business architects to drive operational excellence. Tech leaders can use Forrester’s business capability framework to optimize processes, people, and technology to deliver tangible benefits to the business by enhancing efficiency, productivity, and agility. This report provides insights into key questions addressed by the operating model view, the benefits it offers, and the critical discussions it enables — all focused on achieving operational excellence.

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