Best Practice Report

Business Capability Views: Workflow-Aligned

Use Forrester’s Business Capability Framework To Optimize Operational Performance

May 9th, 2024
With contributors:
Frederic Giron , Chiara Bragato , Bill Nagel


Mapping business capabilities to workflows is a strategic approach that optimizes operational performance by aligning investments with core objectives and identifying opportunities for continuous improvement. By using Forrester’s business capability framework to understand how capabilities support and contribute to the success of critical workflows, technology executives can make informed decisions that drive efficiency, agility, and risk mitigation. This report provides insights into key questions addressed by the workflow view, the benefits it offers, and the critical discussions it enables, all focused on achieving workflow efficiencies.

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