Summary
Falabella — the $14 billion, Chilean-based retail and financial services company that operates across Latin America — won Forrester’s 2023 Technology Strategy Impact Award for the Americas. Falabella has implemented an end-to-end technology strategy that uses a platform model to deliver customer and business value across diverse business units. The top-line results include expanded market reach, increased customer loyalty, and greater operational diversification. Read this report to learn how Falabella’s technology strategy delivers value for its customers and business — and how you can do the same.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).