Case Study

Case Study: How Cisco Is Augmenting Customer Experience With AI Agents

Driven By An AI-Use-Case-First Approach, Cisco Achieved Higher Operational Efficiency

Craig Le Clair , 
Renee Taylor-Huot
 and  three contributors
Sep 23, 2025

Summary

This case study examines Cisco’s implementation of AI agents using agentic AI customer frameworks, models, and methods to improve customer experience (CX) and drive results for renewals. It details the challenges faced, the solutions deployed, the results achieved, and the key lessons learned. This report will help enterprises learn how to deploy AI agents effectively at scale.

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