Case Study

Case Study: How Mars Plans Its AI Projects

Harness AI To Boost Productivity, Enhance Offerings, And Glean Customer Insights

Summary

Mars, a privately held consumer packaged goods (CPG) firm valued at approximately $55 billion, wanted a companywide strategy and guardrails around AI; individual business units were excited about the prospect of generative AI (genAI) but had not been trained on the risks associated with AI tools. At the same time, the company recognized that AI has the potential to enhance employee productivity, improve CPG products and recommendations, and deepen consumer insights.

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