Summary
Managing IT complexity to support business strategy is often a big challenge for enterprise architects at large companies. This effort usually becomes even more difficult to manage when a company has global operations, as is the case for Telstra, an Asia-based telecommunications firm. Telstra's enterprise architecture (EA) team deftly addressed its challenges by focusing on customer engagement, improved agility, and global business strategy as it guided the traditional telecom carrier through its transformation into a more IT-led organization. This report highlights the strategic efforts employed during this shift and why they led to Telstra winning one of the 2012 InfoWorld/Forrester Enterprise Architecture Awards.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).