Case Study

Case Study: The IT Strategy Of Macquarie’s Banking And Financial Services Group Enables Customer Obsession

Learn From A Finalist For Forrester’s 2023 Technology Strategy Impact Award For APAC

June 6th, 2024
With contributors:
Frederic Giron , Arjun Kalra , Bill Nagel

Summary

Macquarie’s Banking and Financial Services Group (Macquarie BFS), a leading technology-driven retail bank and wealth manager, is a finalist for Forrester’s 2023 Technology Strategy Impact Award for Asia Pacific (APAC). To fulfill its aim to operate like a leading tech company and adopt modern practices, particularly in terms of reliable, rapid delivery, Macquarie BFS built its tech stack from the ground up and focused on a cloud-native approach to technology. This approach gave it a competitive edge in scalability, resilience, and customer satisfaction. Read this report to learn how the Macquarie BFS technology strategy delivers value for its customers and business.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.