Case Study

Case Study: The IT Strategy Of Macquarie’s Banking And Financial Services Group Enables Customer Obsession

Learn From A Finalist For Forrester’s 2023 Technology Strategy Impact Award For APAC

June 6th, 2024
With contributors:
Frederic Giron , Arjun Kalra , Bill Nagel


Macquarie’s Banking and Financial Services Group (Macquarie BFS), a leading technology-driven retail bank and wealth manager, is a finalist for Forrester’s 2023 Technology Strategy Impact Award for Asia Pacific (APAC). To fulfill its aim to operate like a leading tech company and adopt modern practices, particularly in terms of reliable, rapid delivery, Macquarie BFS built its tech stack from the ground up and focused on a cloud-native approach to technology. This approach gave it a competitive edge in scalability, resilience, and customer satisfaction. Read this report to learn how the Macquarie BFS technology strategy delivers value for its customers and business.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.