Summary
Choosing and implementing a POS can be nerve-wracking: Retailers expect point of service (POS) systems to deliver compelling omnichannel customer experiences, on top of optimizing cash management across multiple locations, store formats, and even franchise partners. Complementing The Forrester Wave™: Point Of Service, Q3 2018, this report draws on our survey of practical retail best practices for choosing, implementing, and maintaining a POS.
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