Summary
Firms that have advanced citizen developer strategies foresee a tipping point: Enabling non-IT workers to build software will no longer be a discrete program or service but a core pillar of the IT operating model. These firms are in a transition stage characterized by an emerging class of customer (i.e., the citizen developer), a focus on training, growth of the community, and maintenance of must-have governance requirements like security and compliance. The future operating model: IT will focus on platform engineering and cutting-edge tech in support of a full spectrum of developers in all parts of business who deliver most apps.
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