In the future, all healthcare organizations (HCOs) will be intelligent entities. Becoming an intelligent healthcare organization (IHO) requires optimizing workflows and elevating employee and customer experiences. To do this, HCOs will need more than just technology investment; they’ll also need high-quality personalized content, a resilience strategy, and a willingness to experiment with intuitive interactions. Healthcare technology and business leaders can use this report to transform their organization into an IHO by reimagining workflows and infusing clinical intelligence into every aspect of their enterprise.