Summary
As inflation hits 40-year highs, interest rates rise, and the war in Ukraine continues, banks around the world are bracing themselves for tougher economic conditions. Changes to consumer behavior and the retail banking landscape started and accelerated during the COVID-19 pandemic. Competition and collaboration are coalescing, and improving customer experience (CX) and customer loyalty continues to be a priority. Innovation is shifting, open finance is both an opportunity and a threat, and sustainable finance is on the rise. This report focuses on five key trends shaping the retail consumer banking landscape and what they’ll mean for digital business executives over the next year.
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