Trends Report

Create A Winning Business Case For CX Transformation With A Useful (Not Perfect) ROI Model

October 23rd, 2019

Summary

CX transformation efforts bring benefits like increased revenue and lower customer costs. To get those benefits, CX leaders need to invest in areas like training, technology, and professional services. A cost roadmap details both how much you'll invest and when. Your ROI model should be useful, not perfect.

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