Data Overview Report

Culture Energy For Customer-Facing Employees

Customer-Facing Employees Have Unique Needs And Environments

November 15th, 2023
Angelina Gennis, Senior Analyst
Angelina Gennis Senior Analyst
With contributors:
James McQuivey, PhD , Tyler Castro , Anna Synakh , Rachel Birrell

Culture energy data reveals that characteristically different cultural experiences exist within a single organization. We asked culture change experts to weigh in on the differing levels of culture energy for customer-facing employees and their non-customer-facing peers. Use this data to take a nuanced — and more complete — approach to culture work that respects the unique needs and environments of customer-facing departments or business units.

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