Case Study

Data Literacy Case Study: Improve Operations, Outcomes, And Communications

How An Ambulance Service Leveraged Data Literacy And Storytelling Training

 and  three contributors
May 14, 2025

Summary

This report unravels the layers of a successful longitudinal data literacy and communications training initiative, illustrating its importance through the lens of a UK-based ambulance service. As a result of this effort, the ambulance corps was able to increase the data literacy and storytelling skills of staff, which in turn bolstered data-driven decision-making, collaboration, and communication, resulting in faster call response times and reduced staff stress and burnout.

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