Summary
US healthcare consumers increasingly prioritize convenience over continuity with the same provider, as retail clinics gain traction for their accessibility and flexible hours. Patients are also relying on providers for guidance beyond clinical care, such as managing insurance and scheduling, as they navigate the myriad challenges that they encounter when interacting with the healthcare system. Health disparities further undermine engagement, with those in poor physical or mental health feeling least supported. These trends signal a shift toward ease of access, holistic support, and trust-building as critical factors in patient experience.
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