Trends Report

Deliver Digital Operational Excellence And Digital Customer Experience Innovation With Wearables

The Enterprise Wearables Journey, 2017

February 1st, 2017
With contributors:
Laura Koetzle , Ted Schadler , Christopher Voce , Julie Ask , Vanessa Wegner , Clare Garberg , Diane Lynch


In 2017, we'll see a new level of maturity in the enterprise wearable arena, with fewer pilots and more deployments in areas like smart glasses, virtual reality (VR), health monitors, and other categories. Infrastructure and operations (I&O) leaders need a strategy for equipping employees with wearables (business-to-employee [B2E]) to drive productivity and operational excellence and a second strategy for driving interaction innovation with digital customer experience (business-to-business-to-consumer [B2B2C]). This report lays out the terrain that I&O must travel to succeed with enterprise wearable technology. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with data, insights, and examples for 2017.

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