Trends Report

Design And Implement A Centralized Alerts Hub For Your Digital Banking Customers

Digital Feature Fix: Boost Alerts Enrollment And Usage By Improving Management Tools

September 20th, 2018
With contributors:
Alyson Clarke , Gina Bhawalkar , Benjamin Ensor , August du Pont , Arnav Gupta , Piers Conway , Sam Bartlett


Our reviews for our Forrester Industry Wave™ research routinely reveal that digital banking sites and mobile apps are missing important content, features, or functions that help customers complete their goals. One common customer pain point is difficulty in setting up and managing alerts. To help, this brief lays out why banks should improve their alerts management capabilities and illustrates good practices from leading banks.

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