Trends Report

Develop Five Processes To Drive Ongoing ECM Program Success

Processes: The Enterprise Content Management Playbook

October 26th, 2020
With contributors:
Daniel Hong , Hailey Colin , Madison Bakalar


Program governance, information governance, implementation, continuous improvement, and support services are the primary processes that help firms design a sustainable enterprise content management (ECM) initiative. This report outlines these five processes, helping enterprise architects (EAs) understand the investments that make content management part of digital transformation. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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