Trends Report

Digital Banks Will Push Hong Kong's Traditional Banks To Move Into The Digital Era

Customers Are Not Satisfied With Mobile Banking From Existing Banks

September 20th, 2019
With contributors:
Frederic Giron , Aurelie L'Hostis , Benjamin Ensor , Nancy Lin , Han Bao , Bill Nagel


The arrival of digital-only banks will change the landscape of Hong Kong's banking industry. Digital business professionals at both new digital banks and traditional banks in Hong Kong need to understand how to cope with the heightened expectations customers have of digital services and the intensified need to provide innovative financial services.

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