Report

Digital Functionality Review Of Indian Online Banking Websites

ICICI Bank Leads The Pack With Exceptional Customer-First Features

November 8th, 2021
With contributors:
Oliwia Berdak, Amit Bhatia, Sukriti Dangi, Bill Nagel

Summary

Online banking continues to be an important touchpoint of choice for Indians to manage their finances. To gauge the effectiveness, ease, and convenience of banking websites, we evaluated the functionality of the secure sites of five large Indian banks. This report lays out where these companies excel, where they lag, and what digital business strategy executives can learn from them.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use costumer obsession to accelerate growth. That means empowering you to put the costumer at the center of everything you do: your leadership strategy, and operations. Becoming a costumer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.