Best Practice Report

Digital Functionality Review Of Indian Online Banking Websites

ICICI Bank Leads The Pack With Exceptional Customer-First Features

November 8th, 2021
With contributors:
Oliwia Berdak , Amit Bhatia , Sukriti Dangi , Bill Nagel


Online banking continues to be an important touchpoint of choice for Indians to manage their finances. To gauge the effectiveness, ease, and convenience of banking websites, we evaluated the functionality of the secure sites of five large Indian banks. This report lays out where these companies excel, where they lag, and what digital business strategy executives can learn from them.

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