Trends Report

Don’t Conduct CX Surveys As Usual During The COVID-19 Crisis

March 25th, 2020

Summary

Demonstrate that you aren’t tone-deaf to the unprecedented situation your customers face. Help stakeholders who use your data and have a lot on their minds to navigate this situation.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.