Best Practice Report

Eleven Top Autonomous Workplace Assistant Use Cases

Employees In Lines Of Business, Customer Support, And Shared Services Will Have AWAs Soon

March 20th, 2023
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , Bernhard Schaffrik , Ellen Carney , Christina McAllister , David Truog , Seth Marrs , Jessie Johnson , Natalie Schibell , Audrey Lynch , Diane Lynch

Summary

Autonomous workplace assistants (AWAs) are intelligent agents that use embedded monitoring, conversation, detection, and decisioning to complete a workplace activity, often without central orchestration. They can be cognitive or physical automations and may be triggered by events or observed changes in the environment. This report showcases 11 production use cases that will be fertile ground for AWA innovation.

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