Trends Report

Embrace Your Extended Enterprise: Identify The B2B And B2C Use Cases That Will Shape Your ECM Roadmap

June 26th, 2020

Summary

Define your organization’s extended enterprise. Customers, citizens, partners, suppliers, regulators, or contractors are now active content co-creators and reviewers. ECM programs have increased their support of business-to-business and business-to-consumer use cases year-over-year. Modern content platforms provide the cloud architectures and flexible licensing models to support external participants in content-rich processes.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.