Trends Report

Forrester Infographic: Intelligent Automation’s Value Spreads Beyond Cost Savings

October 29th, 2021
With contributors:
Glenn O'Donnell , Audrey Lynch , Marissa Fritz


Automation investments have accelerated to support work-from-home and digital business requirements. Forrester frequently gets asked to help justify automation investments to senior management and business areas resistant to change. This infographic highlights the value of automation with insights from Forrester’s research, inquiries, and Q1 2021 Robotic Process Automation Forrester Wave™ Customer Reference Survey. Read this report to help explain the value of automation to your enterprise.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.