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This report is available for individual purchase ($395).
Forrester helps business and technology leaders use costumer obsession to accelerate
growth. That means empowering you to put the costumer at the center of everything you
do: your leadership strategy, and operations. Becoming a costumer-obsessed organization
requires change — it requires being bold. We give business and technology leaders the
confidence to put bold into action, shaping and guiding how to navigate today's
unprecedented change in order to succeed.