Essentials Report

Forrester’s Essential Modern Technology Operations Research

January 27th, 2022
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Lauren Nelson , Andrew Hewitt , Charles Betz , Brent Ellis , Carlos Casanova , Julie Mohr , Chris Langlois , Diane Lynch

Summary

Operations professionals want to evolve their organizations to be more flexible and responsive in the face of digital transformation and disruption. DevOps, agile, site reliability engineering (SRE), artificial intelligence for IT operations (AIOps), and the increasing expectations of end users all present new challenges. The current COVID-19 trend to remote work further compounds the challenges that operations professionals are facing. This report provides an overview into current Forrester research covering these topics — and more.

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