Data Overview Report

Forrester’s Q2 2023 Digital Process Automation Survey Results: Digital Transformation Loses Steam

Process Optimization Has Become Everyone’s Job, But Training Lags

September 1st, 2023
Craig Le Clair, VP, Principal Analyst
Craig Le Clair VP, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch

Forrester’s Q2 2023 Global Digital Process Automation Survey shows three trends coming into focus: 1) Digital transformation may have lost some steam with economic uncertainty; 2) process methods reflect further investment in process intelligence, with additional reliance on process tools within enterprise apps; and 3) process optimization teams are scattered and lack critical training. Read this report for information on how best to position process optimization and automation within your organization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.