Data Overview Report

Forrester’s Q2 2023 Digital Process Automation Survey Results: Digital Transformation Loses Steam

Process Optimization Has Become Everyone’s Job, But Training Lags

September 1st, 2023
With contributors:
Glenn O'Donnell , Audrey Lynch , Diane Lynch

Forrester’s Q2 2023 Global Digital Process Automation Survey shows three trends coming into focus: 1) Digital transformation may have lost some steam with economic uncertainty; 2) process methods reflect further investment in process intelligence, with additional reliance on process tools within enterprise apps; and 3) process optimization teams are scattered and lack critical training. Read this report for information on how best to position process optimization and automation within your organization.

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