Forrester’s UCaaS RFP Template

Use This Template To Drive Transformative Collaboration

June 1st, 2023
With contributors:
Glenn O'Donnell , Chris Langlois , Rachel Birrell


This report provides a template for organizations seeking to create an RFP for unified communications as a service (UCaaS), including phone line support. The report and template also help organizations pursue transformations, such as embracing the employee experience and automation, building these provisions into the contract, and smoothing the transition from existing collaboration solutions.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.