Best Practice Report

Four Steps For Building A Platform Business

Business Software Architecture, Craft, And Collaboration Are The Keys

May 1st, 2023
With contributors:
Chris Gardner , Caroline Bonde , Kara Hartig


Digital-first execs in industries from accounting to transportation recognize that software is critical to platform business models. Beyond delivering the immediate customer value these leaders envision, enterprise architecture (EA) pros can meet a platform business need that execs are likely to miss: Software architecture determines how well a platform business can adapt to the inevitable twists, turns, and surprises it will face. This report outlines four steps for building a platform business with a software architecture to enable disruptive change.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.