Summary
This report provides a framework for technology leaders to assess their organization’s service desk maturity, identify capability gaps, and plot a course for transformation. The AI-Centric Service Desk Assessment evaluates five competencies (strategy and governance, technology and automation, operations and process excellence, workforce and knowledge enablement, and employee experience and support delivery) to help organizations understand their current state and AI readiness.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.