Best Practice Report

Harness ChatOps To Empower Remote Collaboration

ChatOps: The Accidental Standard

December 21st, 2020
With contributors:
Lauren Nelson , Charles Betz , Andrew Hewitt , Tyler Brown , Diane Lynch


With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling collaboration while minimizing context switching. It centralizes work around these platforms, enabling seamless interactions with diverse back-end systems. As a result, team-based perpetual chat platforms such as Microsoft Teams and Slack are rising in popularity. This report helps infrastructure and operations (I&O) professionals understand the ways that ChatOps can help modernize their collaboration capabilities.

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