Vision Report

High Performance Requires The Right IT Operating Model

Future Fit Companies Start With The Customer

May 10th, 2021


Outmoded IT operating models struggle to support and enable businesses serving today’s dynamic customer demands. Technology executives must rethink the design of their operating model to align with the exponential business and technology change. This report shows how to design and implement a high-performing operating model while continuously delivering value.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.