Summary
As operations leaders develop and manage the operating model for their function, it is necessary to deliver stakeholder value while setting the example by which their teams act, engage, and perform. Consistent and intentional leadership is crucial to ensuring that operations teams can take on the wide-ranging and dynamic demands placed on them. This report examines the leadership component of the Forrester High-Performance Operating Model framework and its importance for sustainable success in building and evolving revenue operations organizations.
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