Vision Report

Hot Desks Or Ice-Cold Employee Experiences

Hoteling Solutions Can Drive Anywhere-Work Benefits — But Only If Done Right

May 26th, 2021

Summary

Every business stands at a crossroads: How can you take the lessons from fully remote work to design an anywhere-work strategy that drives employee engagement while recapturing some of the benefits of in-person office usage? To design a better office + anywhere hybrid workplace, leaders are increasingly turning to hoteling, a flexible desk arrangement that can promote collaboration — but only if done with the right strategy and investments. This report will tell you about the pitfalls and opportunities associated with hoteling and office redesign.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.