Report

How 29 Companies Adjusted Policies To Help Customers During The COVID-19 Outbreak

Creating New Standard Operating Practices For Business As Unusual
April 21st, 2020
With
Amanda Brax
Brian Mukasa
and Shayna Neuburg

Summary

Crisis reveals character. Right now, businesses are showing their character as they respond to unprecedented change in near real time. As governments order whole sectors to shut down, customer experience (CX) professionals and their firms must change how

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