Trends Report

How Digital And Data Will Play A Bigger Role For The Travel Industry In The New Normal

September 11th, 2020

Summary

CX, strategy, and technology professionals in travel industry should read this story for a quick view about how digital and data capabilities will play an increasingly larger role in the new normal. The absorption of public health- and safety-related rules into the overall travel experience is introducing new practices, along with the inherent challenges and opportunities. Travel and hospitality operators are rapidly implementing various digitally augmented and data-enhanced solutions guided by local standards at the points of arrival and departure. For airlines and hotels, airports and seaports, travel retailers and booking agencies, national governments and municipalities — the stakes will be high, as data and digital become a precious commodity. If you are interested to learn more, feel free to book an inquiry.

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