Summary
Companies continue to face the challenges of rising customer expectations and the need to drive better talent retention strategies. Tech executives are looking to automation technologies such as robotic process automation (RPA) to bring broken processes back into operations, remove employee pain, and enable greater flexibility for business process execution at a reasonable cost and with short time-to-value. However, the long-term view on RPA raises concerns about inextricably rising IT costs and a growing IT landscape complexity that may diminish adaptiveness to ever-changing business process demands. This report explores ways to avoid allowing RPA to become a dead end for IT management.
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