Bernhard Schaffrik

Principal Analyst

Bernhard’s research supports CIOs and technology leaders with their broader transformation challenges. His thought leadership provides guidance on how to manage technology-driven business models and how to drive sustainable technology innovation. Bernhard is a hands-on expert in emerging technologies such as robotic process automation (RPA), artificial intelligence (AI), the internet of things (IoT), and cloud computing. Leveraging his business process and enterprise architecture expertise, Bernhard’s research takes a holistic look at business and operations automation and serves clients in these areas of responsibility.

Accelerate Process Automation By Leveraging Capabilities For RPA Democratization
August 2nd, 2021 6 min read

Leading robotic process automation (RPA) vendors have been adding features to their platforms that enable an unprecedented degree of automation scaling. Scaling can come in two flavors: First, to supply additional automation technologies to roles that weren’t targeted before, as either their workplaces didn’t require working with a computer all day or their IT knowledge was too rudimentary for building automations. Second, to enable automation of more complex tasks and processes by both professional developers and business developers. This report guides tech executives to scale and democratize RPA.

Overcome Internal Barriers To Successfully Innovate
August 2nd, 2021 15 min read

Successful firms grow business value through innovation, and top management leads their innovation initiatives. C-suite executives are prioritizing innovation to help drive market change. If a company’s priority is disruptive innovation, some of the biggest roadblocks will be internal. Employee teams, including senior leaders focused on today’s products and business models, can block disruptive innovation efforts. Tech executives should read this report to understand the barriers that must be addressed for disruptive innovation to succeed.

Use Forrester’s Repeatable Innovation Model To Meet Most Innovation Needs
August 2nd, 2021 25 min read

Innovation is at the top of many CEOs’ priority lists, and CIOs have a unique opportunity to lead their firms’ responses with tech-based business innovation. Pursuing innovation gets complicated, though. Innovation means lots of different things to different people, from shiny new inventions to large-scale business transformation, and innovation’s role varies greatly depending on a firm’s business model. This report provides a 360-degree view of Forrester’s framework for repeatable innovation to help tech execs choose which practices work best for specific business realities.

Grow And Differentiate Business Value Through Continuous Innovation
May 10th, 2021 12 min read

The fastest-growing companies are innovation leaders. Our research reveals innovation leaders grow at 2.6 times the industry average. This indicates that a tech-driven and sustainable innovation strategy is mission-critical for firms to survive and succeed disruption in times of such rapid change. Rising customer needs and the fast-changing technology landscape has positioned tech leaders with a unique opportunity to lead their firm’s innovation efforts. Tech executives who enable adaptive, creative, and resilient capabilities will be key drivers of customer obsession. With this service, we outline and define the core capabilities, practices, and processes for tech leaders to inspire and innovate with technology.

The Path To Automation In Europe — Why And How It Will Be Different
March 25th, 2021 16 min read

The opportunities and extent of automation in the context of Europe will differ from scenarios in North America and Asia. In Europe, businesses face greater governmental involvement and oversight. European governments and the EU have agreed on substantial stimulus packages aimed at supporting the economy and protecting European jobs — there will be limits to automation in post-COVID Europe if it risks eliminating jobs. This report helps CIOs in Europe refine their automation strategies.

Best Practices For Measuring Innovation Outcomes And Processes
March 19th, 2021 6 min read

Most mature companies struggle to retain and win customers when competing with startups or pure digital players that focus solely on innovation and market disruption. Innovation leaders at traditional firms must make innovation a top priority by connecting rising customer expectations to their company's capability for sustainable innovation. This report summarizes the best practices for measuring innovation outcomes. It provides CIOs with specific ready-to-use metrics to kick-start innovation processes, manage outcomes, and align them with customer needs.

Research Coverage