Vision Report

Increase Your Organizational Productivity Now

Learn What Human-Centered Productivity Is And How To Achieve It

February 22nd, 2024
With contributors:
James McQuivey, PhD , Camille Floyd , Demi Starks


Leaders have invested billions of dollars in technology over the past few decades, but it hasn’t uniformly raised labor productivity. We interviewed leaders at 30 organizations and surveyed 811 employees to understand the drivers and inhibitors of productivity. Along the way, we discovered the clichés holding back progress and identified best practices that can help you raise your organization’s productivity. Read this report to understand what human-centered productivity looks like and how to get there faster.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.